Strategic Consulting • Project Services • Engineering Services • Support Services

How effectively are you utilizing your valuable IT resources?
You can spend them managing the status quo or helping to improve your business.

Our 24x7 Support Services will help you eliminate inefficiencies and reduce network management costs, freeing up resources for bottom line initiatives. We tailor our services to meet your specific needs, providing exceptional preventative alarm, trend analysis, and management audit/ report capabilities.

Standard Support
Utilizing an enterprise-level, appliance-based, network systems management platform and our 24 x 7 x 365 staffed Network Operations Center (NOC), we act as a second set of eyes into you IT environment. In the event that our engineers identify a potential performance or availability issue, PBM support engineers will document this issue and notify you as determined by a pre-arranged "Escalation Procedure." The support engineers will also provide you, on a monthly basis, a summary report detailing all incidents for the month as well as a general "uptime" report, helping you gain additional visibility into your network's effectiveness.

As part of this annual agreement, you will also have full access to the management appliance for internal monitoring or reporting purposes.

Enhanced Support
With our Enhanced Support services you receive all the benefits of our Standard Support services plus access to our NOC for proactive and reactive troubleshooting support. Our engineers will either work on your behalf, or with your staff, to troubleshoot an issue as soon as it is identified, either by the management appliance or your staff...even it it requires engaging a third party, such as a telco. As part of this service you will also be assigned a "Customer Advocate" that manages all levels of client support.

We also offer limited-scope services for ATF supported technologies.